Help centre

Short guides for setting up your shop, managing orders and getting the most out of it.

• Create your shop and start the trialSign up in a few minutes, start the 30-day free trial with no card, and set the shop up step by step.
• Prepare your Excel file with photosStart from the example file, fill in your products and place the photos so the import can read them.
• Import products and photosUpload your spreadsheet, check what it would change and apply it. Nothing is written until you have seen the preview.
• Add a product by handCreate one product in the admin, then add its photos.
• Categories and subcategoriesGroup your products in two levels so customers can narrow the catalogue down.
• Share links with customersHow to send each customer their own link, and what someone sees when they open each kind of link.
• Prices and discountsHow prices, taxes and customer discounts work.
• Customers: import and exportWhat you can do in bulk with your customer list today: take it out to a file.
• Manage ordersHow to receive, adjust, accept, prepare, ship, decline and undo your customers' orders.
• Pending orders and stockWhat happens when a customer orders a sold-out product, how to set an expected date and how to supply it once stock arrives.
• Control your stockHow to set a product count, what the stock badges mean and where to see every movement.
• Order confirmation and delivery noteHow to download the PDF of an order and the delivery note, who sees them and which language they come out in.
• My orders (for buyers)What a customer sees under My orders, how they change an order you have not accepted yet and how they repeat one, so you can explain it.
• Languages for the admin, the shop and your customersYou can use cataloop in English and Spanish. Here is what each language setting controls and what each person reads.
• Billing, trial and failed paymentsThe 30-day free trial with no card, the plans and prices, where you see your payments and what happens to the shop when the trial ends, a payment fails or you cancel.
• Export your data and close the accountDownload your products, customers and orders as CSV, and understand what happens to your data if you cancel or the trial ends with no plan.